Refund & Returns Policy – The Luxury Curator

Last Updated: 29-11-2025

At The Luxury Curator, customer satisfaction is our priority. We want you to feel confident when shopping for pre-loved luxury items. This policy explains how refunds and returns work on our store.

1. Eligibility for Returns

We accept returns under the following conditions:

• A return request is made within 14 days of receiving your order.

• The item must be in the same condition as received.

• The item must not show signs of use, wear, or damage.

• The item must include all original accessories (dust bag, box, authentication card, etc., if provided).

Items returned with new signs of wear or missing accessories may be refused or refunded partially.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale

• Items that have been used, worn, or damaged after delivery

• Hygiene-related accessories (earrings, certain jewelry)

3. Requesting a Return

To initiate a return, please contact us:
Email: contact@theluxurycurator.store
Phone: +44 7403 664093

Please include:

• Your order number

• The reason for return

• Photos of the item (if applicable)

Our team will review your request and send return instructions.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

• We recommend using tracked and insured shipping.

• The Luxury Curator is not responsible for lost or damaged return parcels.

5. Refunds

Refunds are issued once the returned item is received and inspected.

Refund Conditions:

• Refunds are processed to the original payment method.