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Delivery & Payment Policy – The Luxury Curator

 

Last Updated: 29-11-2025

Thank you for shopping at The Luxury Curator. This page explains how our delivery and payment processes work to ensure a smooth, secure, and reliable shopping experience.

1. Delivery Information

We proudly offer worldwide shipping on all orders.

1.1 Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

1.2 Shipping Methods

We use trusted and secure couriers such as:

  • Royal Mail

  • DHL Express

  • UPS

  • FedEx

1.3 Estimated Delivery Times

  • United Kingdom: 1–3 business days

Delivery times may vary based on customs, courier delays, or holiday seasons.

1.4 Tracking Your Order

Once your order is dispatched, you will receive an email containing your tracking number and courier link.

1.5 Customs & Import Duties

Some international orders may be subject to customs fees or taxes, depending on your country’s regulations. These charges are the responsibility of the customer.

2. Payment Information

We offer secure and flexible payment options to ensure a smooth checkout.

2.1 Accepted Payment Methods

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay (if enabled)

All payments are encrypted and processed securely.

2.2 Payment Security

We use industry-standard SSL encryption and trusted payment processors to protect your personal and financial information.

Your payment details are never stored on our servers.

2.3 Currency

All prices on our website are displayed in GBP (£). Your bank or payment provider may apply conversion fees if you pay in another currency.

2.4 Failed or Declined Payments

If your payment fails:

  • Check your card details and billing information.

  • Ensure sufficient funds are available.

  • Contact your bank to allow international or online transactions.

3. Questions or Assistance

If you need help with your delivery or payment, feel free to contact our support team:

📧 Email: contact@theluxurycurator.store
📞 Phone: +44 7403 664093

We’re always happy to assist you!